“Before, most orders had to be processed manually. Now, with Dynamics 365 Customer Service, the entire sales process is automated. Once the client clicks the “BUY” button, in just 6 minutes the distribution center can see the order and send it on its way. It only involves a salesperson if the system sees an issue, for example, if the product isn’t in stock.”
Marcel Klaja
Dynamics 365 Specialist at x-kom