Microsoft Dynamics 365 Support
As one of the world’s leading suppliers of Microsoft Dynamics AX and Microsoft Dynamics 365 FSCM, we work closely with our customers to ensure system stability and plan ahead to adapt to environment changes. Get the most from your Microsoft Dynamics 365 FSCM system with a quality support team.
Our Microsoft Dynamics 365 and AX support staff work 24/7 with local teams located in Europe and the Americas so you receive quick answers and expert help to resolve any Microsoft Dynamics 365 FSCM issues.
It’s always clear who is watching over your case. A dedicated service manager on our side is always up to date on the progress of your issue. Nothing is ever too much trouble for the XPLUS Microsoft Dynamics 365 and Dynamics AX support team, as we’re a group of genuinely helpful and skilled professionals who just want to be able to help.
Two types of SLAs where we clearly define the events covered by the contract and the commitments in terms of response time and the time to find a workaround solution.
Choose components from a clearly structured catalog to customize the Microsoft Dynamics 365 FSCM and AX service for your business, with a clear contract without hidden items, unforeseen fees, or delayed charges.
Prevent hidden costs resulting from seemingly cheaper, reactive response to emerging issues. Reduce expenses on patches, upgrades, and, if necessary, disaster recovery.
Functional packages of value-added services are a distinctive part of our offer aimed to support many areas of IT and various business processes.Get to know more
Design, implement, and maintain application or the entire environment with the highest performance and security levels.
Application development and maintenance
Automate processes and testing, simplify implementation and Microsoft Dynamics One Version maintenance.
Assess the potential, review, and plan the development of your Microsoft Dynamics 365 FSCM / AX.
Professional support in business processes
Fully exploit the capabilities of your Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX in crucial business areas such as finance and warehouse management in construction or manufacturing.
Try the online value-added services configurator, just answer a few questions and find out how we can support your organization in working with Microsoft Dynamics 365 FSCM / AX to support crucial business areas and optimize platform performance.
Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX post-implementation support from XPLUS is more than a technical support contract; it is a guarantee to help your organization continuously improve performance using Microsoft Dynamics 365 FSCM / AX.
Our support service packages to provide day-to-day assistance
Selection of standalone services going beyond standard maintanance
Verification of access rights to functions and data, performance/system configuration audit, license management, and optimization
Certification of ERP compliance with the Customs Office guidelines
Monitoring and maximizing performance of Microsoft Dynamics AX/365 FSCM environments advanced release management support, test environment management (GDPR compliant, executive automats testing), monitoring and maintenance of on premise environments
Analysis the causes of inventory transactions blocking, cleaning and archiving database tables, user access right management, data base application and components administration, Automatic Monitoring Center
Global Template maintenance
One Version Updates, Access to "What's new" service.
Executive Automats: support in application development, test automation (scripting)
Assessment of robotics potential in client organization (workshop and methodology)
Certification of ERP compliance with the Customs Office guidelines
PDP: Open Fixed Assets Books without financial dimension and postings, settlement process of of SG&A costs
Production costs accounting process
Inventory count and stock closing process
Support in interpretation of financial data and reports, data preparation for cash flow statement, annual budgeting process
Support in demand forecasting for budgeting process, reporting and reviewing the status of requisitions and purchase orders, status review and reporting of sales orders
Support in collection of system data for debt collection process, receivables aging process
Production closing, production costing, valuation of manufacturing-in-progress, support in the process of reviewing the status of production orders, production resources preparation and setting production plans for future periods
Support in warehouse inventory process, reporting and analysis of inventory transactions, inventory count, inventory value, reconciliation of inventory to general ledger
Evaluate the performance of your system! Answer a few questions and we’ll provide you with an instant assessment of your system.
Upon completion, you can book a free two-hour consultation with one of our experts.
If you want to learn which processes in your department are the heaviest, use our process optimization service with our Executive Explorer tool to find this out. Begin optimization to obtain a financial yield. Executive Explorer is the source of an objective truth about user actions in Dynamics AX/365 FSCM.
By implementing Executive Explorer with our support, you can collect information about every click as well as all the user actions in the system. We will help you pass the entire data stream to the Big Data Analysis Engine. The Big Data Analysis Engine uses unique algorithms to automatically find the processes we can help you reorganize and optimize. The results of this are presented in the web interface and in the form of advanced business analyses allowing us to arrive at valuable conclusions.
Process mining is a complex endeavor. But if you have the right tools, it becomes simple. At XPLUS we’re at your disposal to implement Executive Explorer dedicated to Microsoft Dynamics AX/365. We’ve written this app and so we know it inside out. Plus, we’ve had several implementations with worldwide clients. This guarantees a smooth rollout with a customized app and a well configured system to serve you best. Within days.
Missing the know-how? Don’t know where to start? We do, so let us get the job done. We know how to find our way around the data jungle. And yes, there’s lots of data to analyze. On our team, we have people who can plan and optimize the work as well as train your resources, so that the whole process becomes manageable. Let us analyze the processes for you and generate reports useful in the next steps.
Once you have 360 visibility, it’s time to draw conclusions to see where there is potential for improvement. Having explored the business processes together with their costs, you can translate this knowledge into concrete activities leading to transformation. Here we’re looking to save both time and money. But not only. Once you eliminate or reduce monotonous and repetitive tasks, you can reallocate your resources better. Work becomes more attractive for your team and what you obtain in the long run is business process streamlining in the making. Your organization becomes a tech-savvy trendsetter while the intellectual potential is used where needed more.
What’s the next step once you’ve fully implemented Executive Explorer, analyzed all the necessary data, generated extensive reports, and have arrived at recommendations? Take Microsoft Dynamics AX/365 with Executive Explorer a step further. Our data scientists, consultants, and business architects are at your service. Together we can continue the transformation, keeping an eye on the fast-paced business environment with a proactive rather than reactive approach.