XPLUS SERVICE

Your partner for Microsoft Dynamics AX/365 FSCM support

Maintain business continuity with professional services from XPLUS. We are committed to make your Microsoft Dynamics AX/365 FSCM stable and futureproof backbone of your company operations.
See what we offer
Key Benefits

Trusted, attentive and fair partner for your Microsoft Dynamics AX/365 FSCM maintenance

As one of the world’s leading supplier of Microsoft Dynamics AX/365 FSCM we work closely with our customers to ensure system stability and plan ahead to adapt to environment changes as the company develops.

Around the clock to assist you

Our support team works 24/7 with local teams located in Europe and the Americas.

Single Point of Contact (SPOC)

It’s always clear who is watching over your case. Dedicated service manager on our side is always up to date on the progress of your case.

Precisely defined SLA

Two types of SLAs, where we clearly define the events covered by the contract and the commitments in terms of response time and time to find a replacement solution.

Flexible contract and transparent pricing

Choose components from clearly structured catalogue to customize the service for your business, with clear contract without hidden items, unforeseen fees, ore delayed charges.

Reduction of TCO

Prevent hidden costs resulting from seemingly cheaper, reactive response to emerging issues. Reduce expenses on patches, upgrades, and, if appear, disaster recovery.

Core support

Support services and SLAs

Chose our support service and enhance it by complementary options to increase the level of commitment on our side to further ensure the continuity of your business
X+ care
Reliable support
  • Support team
    access during standard business hours
  • Standard priority
    for event handling and scheduled maintenance
X+ care professional
No interruptions
  • Support team
    accessible outside business hours
  • Increased priority
    for events affecting core business processes with SLA for reaction time
  • Standby option available
    (experts in defined domains reachable outside of regular working hours)
X+ care excellence
Business continuity
  • Support team
    accessible outside business hours
  • Highest priority
    for critical outages affecting vital business processes with SLA for reaction time and workaround delivery
  • Standby option available
    (experts in defined domains reachable outside of regular working hours)
Do you want to know more about plans?
Value-added services
An ever-growing catalog to freely choose services supporting specific IT domains and business processes powered by Microsoft Dynamics AX/365 FSCM. We can assist you in design, implementation and maintenance of application, process automatization, testing and other IT works. We strive to make sure you fully exploit the capabilities of your application in crucial business areas such as finance, warehouse management or manufacturing.
Get to know more
VALUE-ADDED SERVICES

Going further than the commonly understood technical support

Functional packages of value-added services are a distinctive part of our offer aimed to support many areas of IT and various business processes.

Get to know more

IT administration

Design, implement and maintain application or entire environment with highest performance and security levels.

Application development and maintenance

Automatize processes and testing, simplify implementation and version maintenance.

General consulting

Assess potential, review and plan development of your platform.

Professional support in business processes

Fully exploit the capabilities of your application in crucial business areas such as finance, warehouse management or manufacturing.

CONFIGURE YOUR OFFER NOW

Value-added services to support business processes tailored to your company’s needs

Try the online value-added services configurator, answer a few questions and find out how we can support your organization in working with Microsoft Dynamics AX/365 FSCM to support crucial business areas and optimize platform performance.

Check which services fit your business
OUR METHODOLOGY

Service Transition - how to get started

1.
SETUP AND PLANNING
  • Verification of technical documentation
  • All business processes records
  • Recommendation package
  • Verification of planned business goals
  • Optimal knowledge transfer proposal
2.
EXECUTION
  • Knowledge Transfer
  • Shadow Support
  • Reverse Shadow
  • Sharing knowledge about
  • Client’s business processes
3.
HANDOVER AND STEADY STATE
  • Cutover & independent execution
  • Steady state governance
  • Business as usual
  • Continuous improvement
RESOURCES

How to Improve your business continuity by proactive approach to Microsoft Dynamics 365 Finance & Supply Chain Management maintenance?

Paweł Baranowski, Jakub Cisek
Listen as our experts explain our system maintenance methodology and demonstrate solutions for automating manual processes.
Get to know more
EVERYYHING BY THE BOOK

Excellent collaboration is the key to success, see the Tikkurila case study

We are practitioners in the broad sector of Microsoft Dynamics AX/365 FSCM, so we are pleased to invite you to read about one of our successful maintenance projects.
Download for free
Implemented by:
WHY TRUST US?

7 reasons why you’ll want to work with XPLUS

Our support team has developed proven methodologies, processes and tools to effectively assist customers. We introduce a new quality of management and customer service to the organization’s business processes.
We utilize
Executive Automats
our proprietary automated testing solution for Microsoft Dynamics AX/365. … Executive Automats allows you to test business processes, run regression and performance tests, train users or set up precise process-based security roles. Simply put, it keeps your system running smoothly, stably and securely.
We care about
communication
All incoming calls are answered by our consultants not voice assistants. We run Quarterly Business Reviews to get your feedback and set up priorities. You can track the status of all support requests in the dedicated Client Portal.
We never charge unforeseen,
unapproved fees
When you select us as service partner for your Microsoft Dynamics AX/365 platform, we won’t nickel-and-dime you with unexpected charges or charge you late. We determine all details of cooperation at the stage of signing a service contract, so that you are not surprised by any unexpected costs later on.
We do regular
health check of your applications
to optimize your system before any issues arise.
We know everything about
Microsoft Dynamics AX/365 FSCM
Together with BDO (a global auditing company), we were commissioned by Microsoft to carry out the process of certifying the compliance of Microsoft Dynamics AX/365 FSCM with the Polish Accounting Act.
Technical expertise
is our strength
You can count on us for the most critical support functions such as strategic consulting, technical expertise, new feature development, customizations, system upgrades (for instance, upgrading from Dynamics AX to Dynamics 365 FSCM).
“We have started cooperation with XPLUS in 2006 with implementation of the Integrated IT System based on Microsoft Dynamics AX including project management, finance, HR and logistics modules.
XPLUS showed great commitment and expert knowledge that made implementation process smooth and successful. Thanks to this implementation, we improved efficiency of key business processes. Now Unibep performs better. For its professionalism and experienced team, we’d recommend XPLUS to any company looking for trusted business partner for Microsoft Dynamics.”
Mariusz Sawoniewski
Vice President, Finance Director, UNIBEP SA
"Various SUEZ Groupe subsidiaries have been using the Microsoft Dynamics AX 2012 ER since 2012 both in their R2 and R3 versions. Thanks to their technical expertise, XPLUS was awarded by Suez Groupe several development contracts related to Dynamics AX and is considered as a trusted and reliable partner. "
Jean-François Neuville
Head of Dynamics AX Competence Centre
“Warbud needed an integrated ERP system for accounting, finance, human resources and payroll. We had already used applications from Microsoft technology stack, including Office, SharePoint and Exchange, that’s why Microsoft Dynamics was a natural choice when it came to implementation of ERP system.
It was also extremely important that our implementation partner – XPLUS SA, already had vast experience in implementing Microsoft Dynamics in the construction industry. Thanks to that, we could benefit from their expert knowledge and ready solutions. “
Rafał Gliński
Head of ERP Development and Maintenance Department
“Congratulations on winning the 2016 Inner Circle Award for Microsoft Dynamics! As an Inner Circle member, XPLUS is a part of an elite group of our most strategic Microsoft Dynamics partner from around the globe.”
Ron Huddleston
CVP, Microsoft Dynamics Partner Strategy & Ecosystem
OUR OFFER

Support services and SLAs

Choose our basic support service and enhance it with additional options that increase the level of commitment on our part to secure your business continuity.
OUR MAINTENANCE PACKAGES

Our support service packages to provide day-to-day assistance

You can choose from three support options depending on the level of protection and security you require for your business
Are you interested in our support services?
Learn more
VALUE-ADDED SERVICES

Selection of standalone services going beyond standard maintanance

An ever-growing catalog of services available independently of maintenance packages, to support IT and business related processes in Microsoft Dynamics AX/365 FSCM in areas such as warehouse, general ledger, production, and other.
Are you interested in our additional services?
Learn more

THE MAIN DIFFERENCE BETWEEN THE SERVICE PACKAGES

is the expected reaction time to start problem diagnosis and the time to provide a workaround or target solution

X+ Care
Reliable support
Assistance in planned development and incidents in a process with standard priority.
X+ Care Professional
Uninterrupted operations
Increased priority for incident handling with SLA for events affecting crucial business processes.
X+ Care Excellence
Business continuity
Handling critical outages with highest priority and time and precise SLA with commitment to implement workaround solutions.
X+ care
Reliable support
X+ care professional
No interruptions
X+ care excellence
Business continuity
Standard maintenance service
(without SLA)
Submission of priority 3 incident
Request for development or maintenance services with priority 4
Request handling outside standard business hours
Possibility to convert any registered request into an emergency request
SLA to secure the continuity of key business processes
Priority 1 incident submission
Priority 2 incident submission
Stand-by
Availability  of experts in predefined domains outside of regular working hours.
Incident submission
Value-added services
Value-added service request  in priority 4
Requests handling outside standard business hours
THIS IS HOW WE DEFINED EVENT PRIORITIES

to differentiate our response time and schedule our support team work

Priority 1
critical companywide outage affecting all users
Priority 2
crucial processes failure with more than 25% users affected (tbc)
Priority 3
regular incidents or development work to be handled on a non-critical basis
Priority 4
development and maintenance services as agreed for specific projects
Value-added services

Value-added services - beyond the commonly understood technical support

Building on our experience in diverse customer projects, on top of a number of service products to support your IT department, we developed a comprehensive catalog of services to help you work with Microsoft Dynamics AX/365 FSCM to support key business areas such as finance, warehouse management or manufacturing. You are always free to choose only those that will benefit your organization.
Apply for Impelmetation
IT administration
Configuration and security audit

Verification of access rights to functions and data, performance/system configuration audit, license management, and optimization

Design & implementation

Certification of ERP compliance with the Customs Office guidelines

Release & environment management

Monitoring and maximizing performance of Microsoft Dynamics AX/365 FSCM environments advanced release management support, test environment management (GDPR compliant, executive automats testing), monitoring and maintenance of on premise environments

Maintenance

Analysis the causes of inventory transactions blocking, cleaning and archiving database tables, user access right management, data base application and components administration, Automatic Monitoring Center

Application development and maintenance
Global Template maintenance

Global Template maintenance

One Version maintenance

One Version Updates, Access to "What's new" service.

Process automation and optimization

Executive Automats: support in application development, test automation (scripting)

General consulting
Consulting services

Assessment of robotics potential in client organization (workshop and methodology)

Professional support in business processes
Finance

Certification of ERP compliance with the Customs Office guidelines

PDP: Open Fixed Assets Books without financial dimension and postings, settlement process of of SG&A costs

Production costs accounting process

Inventory count and stock closing process

Controlling

Support in interpretation of financial data and reports, data preparation for cash flow statement, annual budgeting process

Purchases and sales

Support in demand forecasting for budgeting process, reporting and reviewing the status of requisitions and purchase orders, status review and reporting of sales orders

Debt collection

Support in collection of system data for debt collection process, receivables aging process

Production

Production closing, production costing, valuation of manufacturing-in-progress, support in the process of reviewing the status of production orders, production resources preparation and setting production plans for future periods

Warehouse

Support in warehouse inventory process, reporting and analysis of inventory transactions, inventory count, inventory value, reconciliation of inventory to general ledger

BENEFITS

Check what you can gain applying Support Services, SLAs or added value services

Competent team
We are a team of professionals specializing in Microsoft Dynamics 365 FSCM implementation and support with 200,000 consulting hours per year with numerous renown national and international clients.
Unique tools and methodology
We deploy and utilize our proprietary tools for test automation, access management, data protection and anonymization
Proactive approach
We empower the new platform with an automated regression testing framework to let businesses benefit from Microsoft Dynamics 365 One Version policy.
Professional consulting
You will get advice on how to optimize your entire ecosystem (infrastructure, operating system and applications) to reduce workload, tweak processing and prevent underperformance or downtime leading to business disruption.
Built on our multi-year experience.
Customers’ most sought-after value-added business problem-solving support services, developed across hundreds of projects
Proactive incidents prevention
Use our Preventive Diagnostics and Care services to monitor selected system components in order to act in advance before anny failures occur
Reduce workload of your IT team
Our method supports large companies via Hybrid upgrade and iterative upgrade process to mitigate risks related to the Bigbang approach.
CONFIGURE YOUR OFFER NOW

Value-added services to support business processes tailored to your company’s needs

Try the online value-added services configurator, answer a few questions and find out how we can support your organization in working with Microsoft Dynamics AX/365 FSCM to support crucial business areas and optimize platform performance.
Check which services fit your business
PROBLEMS TO FIX OR TWEAKS TO MAKE?

Instant audit your Microsoft Dynamics AX/365 FSCM

Evaluate the performance of your system! Answer a few questions and we’ll provide you with an instant assessment of your system.

Upon completion, you can book a free two-hour consultation with one of our experts.

Choose your areas of interest:
1.
Don’t give up! There are not many questions left.
And you will get your individual offer.
Are you able generate mandatory reports (Balance Sheet, Income Statement) ad-hoc and near real time with direct online access for all decision makers?
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Contact Us
This quick survey, however, cannot cover all performance issues or potential fixes.
You can always provide your contact information and our consultant will get in touch with you to answer your questions or discuss your ideas.
CONTACT US

We are proficient in solving complex tasks and challeges.

Our goal is an efficient response to unique customer’s needs. Implementation and development of solutions tailored to the specifics of multinational dispersed organizations is our field of expertise. We will be happy to serve your business.

Let’s talk

If you would like to discuss your needs concerning Microsoft Dynamics AX/365 FSCM, please fill in the form below.
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