Microsoft Dynamics 365 Field Services - proactive customer service

By implementing Microsoft Dynamics Field Services, you will guarantee actions that anticipate, detect, and resolve service issues before customers even know a problem exists.
Take advantage of automated service/repair visit scheduling

which can be fully automatic or semi-automatic thanks to AI.

Freely manage the calendar/availability of technical teams

with an interactive service visit map and drag & drop functionality.

Provide technical support with on-demand access

to your knowledge base and technical documentation.

Give your employees the ability to collaborate remotely

with the Remote Assistance feature.


Solutions tailored to your needs.

Optimize your budget
by transforming your technical/service department from a cost center to a profit center, moving from a scheduled service model to just-in-time predictive maintenance triggered by IoT data.
Access the Field Service mobile app
to track maintenance activities and respond to IoT alerts and commands in the field.
Give your management the ability to plan and optimize towards increasing the number of service visits
with an extensive reporting and analytics module
Give your customers the ability to schedule service visits on their own
based on the available calendar.

Products and services built on years of experience

In XPLUS we develop solutions supporting cross-platform automated testing (Executive Automats), data anonymization (XPLUS Data Protection Suite) and process automation (Webcon). They allow for the maintenance and development of the company's business processes, quick response to legal regulations (GDPR/PII, VAT/GST, etc.), and dynamically changing market needs.

We are proficient in solving complex tasks and challenges.

Our goal is an efficient response to unique customer needs. Our field of expertise is the implementation and development of solutions tailored to the specifics of dispersed, multinational organizations. We will be happy to help your business.

Let’s talk!

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