Microsoft Dynamics 365 Support

XPLUS SERVICE

Microsoft Dynamics 365 Support

Maintain business continuity with professional services from XPLUS. We are committed to making your Microsoft Dynamics 365 FSCM the stable and futureproof backbone of your company operations.

See what we offer

Key Benefits

Trusted, attentive, and fair partner for your Microsoft Dynamics 365 support

As one of the world’s leading suppliers of Microsoft Dynamics AX and Microsoft Dynamics 365 FSCM, we work closely with our customers to ensure system stability and plan ahead to adapt to environment changes. Get the most from your Microsoft Dynamics 365 FSCM system with a quality support team.

Around the clock to assist you

Our Microsoft Dynamics 365 and AX support staff work 24/7 with local teams located in Europe and the Americas so you receive quick answers and expert help to resolve any Microsoft Dynamics 365 FSCM issues.

Single Point of Contact (SPOC)

It’s always clear who is watching over your case. A dedicated service manager on our side is always up to date on the progress of your issue. Nothing is ever too much trouble for the XPLUS Microsoft Dynamics 365 and Dynamics AX support team, as we’re a group of genuinely helpful and skilled professionals who just want to be able to help.

Precisely defined SLA

Two types of SLAs where we clearly define the events covered by the contract and the commitments in terms of response time and the time to find a workaround solution.

Flexible contract and transparent pricing

Choose components from a clearly structured catalog to customize the Microsoft Dynamics 365 FSCM and AX service for your business, with a clear contract without hidden items, unforeseen fees, or delayed charges.

Reduction of TCO

Prevent hidden costs resulting from seemingly cheaper, reactive response to emerging issues. Reduce expenses on patches, upgrades, and, if necessary, disaster recovery.

Core support

Support services and SLAs

Chose our Microsoft Dynamics 365FSCM and Microsoft Dynamics AX support service and enhance it with complementary options  to increase the level of commitment on our side to ensure the continuity of your business. Find out how XPLUS quickly helps your organization obtain the increased value from Microsoft Dynamics 365 FSCM and Dynamics AX through a proven 3 systematic approach.

X+ care

Reliable support

Support team

access during standard business hours
Standard priority

for event handling and scheduled maintenance

X+ care professional

No interruptions

Support team

accessible outside business hours
Increased priority

for events affecting core business processes with SLA for reaction time
Standby option available

(experts in defined domains reachable outside of regular working hours)

X+ care excellence

Business continuity

Support team

accessible outside business hours
Highest priority

for critical outages affecting vital business processes with SLAs for reaction time and workaround delivery
Standby option available

(experts in defined domains reachable outside of regular working hours)

Want to know more?

Value-added services

An ever-growing catalog to freely choose services supporting specific IT domains and business processes powered by Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX. We can assist you in the design, implementation and maintenance of your application, process automatization, testing and other IT work. We strive to make sure you fully exploit the capabilities of your application in crucial business areas such as finance and warehouse management in construction or manufacturing. Learn more about how exactly XPLUS’s support services for Microsoft Dynamics 365 FSCM or Microsoft Dynamics AX will maximize the value of your system.

Get to know more

Functional packages of value-added services are a distinctive part of our offer aimed to support many areas of IT and various business processes.

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IT administration

Design, implement, and maintain application or the entire environment with the highest performance and security levels.

Application development and maintenance

Automate processes and testing, simplify implementation and Microsoft Dynamics One Version maintenance.

General consulting

Assess the potential, review, and plan the development of your Microsoft Dynamics 365 FSCM / AX.

Professional support in business processes

Fully exploit the capabilities of your Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX in crucial business areas such as finance and warehouse management in construction or manufacturing.

CONFIGURE YOUR OFFER NOW

Value-added services to support business processes tailored to your company’s needs

Try the online value-added services configurator, just answer a few questions and find out how we can support your organization in working with Microsoft Dynamics 365 FSCM / AX to support crucial business areas and optimize platform performance.

Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX post-implementation support from XPLUS is more than a technical support contract; it is a guarantee to help your organization continuously improve performance using Microsoft Dynamics 365 FSCM / AX.

Check which services fit your business

OUR METHODOLOGY

Service Transition - how to get started

SETUP AND PLANNING

Technical documentation verification
All Business Processes Records
Recommendation package
Verification of planned business goals
Optimal knowledge transfer proposal

EXECUTION

Knowledge Transfer
Shadow Support
Reverse Shadow
Sharing knowledge about Client’s business processes

HANDOVER AND STEADY STATE

Cutover & independent execution
Steady state governance
Business as usual
Continuous improvement

RESOURCES

How to Improve your business continuity by a proactive approach to Microsoft Dynamics 365 Finance & Supply Chain Management maintenance?

Paweł Baranowski, Jakub Cisek

Listen as our experts explain our Microsoft Dynamics 365 FSCM and Microsoft Dynamics AX maintenance methodology and demonstrate solutions for automating manual processes.

Get to know more

EVERYYHING BY THE BOOK

Excellent collaboration is the key to success, see the Tikkurila case study

We are practitioners in the broad sector of Microsoft Dynamics 365 FSCM and AX, so we are pleased to invite you to read about one of our successful maintenance projects.

Download for free

Implemented by:

WHY TRUST US?

7 reasons why you’ll want to work with XPLUS

Our support team has developed proven methodologies, processes, and tools to effectively assist customers. If you are already using Microsoft Dynamics 365 or AX and you’re looking for support services, we are the right provider. Known for always being there for the Client, we focus on doing good business. This is delivering exceptional and responsive Microsoft Dynamics 365 support to our Clients. We introduce new quality in terms of management and customer service to your organization’s business processes.

We utilize
Executive Automats

our proprietary automated testing solution for Microsoft Dynamics 365/AX. Executive Automats allows you to test business processes, run regression and performance tests, train users and set up precise process-based security roles. Simply put, it keeps your system running smoothly and securely

We care about
communication

all incoming calls are answered by our consultants, not voice assistants. We run Quarterly Business Reviews to get your feedback and set up priorities. You can track the status of all support requests in the dedicated Client Portal.

We never charge unforeseen,
unapproved fees

when you select us as your service partner for your Microsoft Dynamics AX/365 platform, we will not nickel-and-dime you with unexpected charges or charge you late. We determine all details of cooperation at the stage of signing a service contract, so that you are not surprised by any unexpected costs later on.

We do regular
health check of your applications

to optimize your system before any issues arise.

We know everything about
Microsoft Dynamics AX/365 FSCM

together with BDO (a global auditing company), we were commissioned by Microsoft to carry out the process of certifying the compliance of Microsoft Dynamics 365 FSCM / AX with the Polish Accounting Act.

Technical expertise
is our strength

You can count on us for the most critical support functions such as strategic consulting, technical expertise, new feature development, customizations, system upgrades (for instance, upgrading from Microsoft Dynamics AX to Dynamics 365 FSCM).

“We have started cooperation with XPLUS in 2006 with implementation of the Integrated IT System based on Microsoft Dynamics AX including project management, finance, HR and logistics modules.

XPLUS showed great commitment and expert knowledge that made implementation process smooth and successful. Thanks to this implementation, we improved efficiency of key business processes. Now Unibep performs better. For its professionalism and experienced team, we’d recommend XPLUS to any company looking for trusted business partner for Microsoft Dynamics.”

Mariusz Sawoniewski

Vice President, Finance Director, UNIBEP SA

"Various SUEZ Groupe subsidiaries have been using the Microsoft Dynamics AX 2012 ER since 2012 both in their R2 and R3 versions. Thanks to their technical expertise, XPLUS was awarded by Suez Groupe several development contracts related to Dynamics AX and is considered as a trusted and reliable partner. "

Jean-François Neuville

Head of Dynamics AX Competence Centre

“Warbud needed an integrated ERP system for accounting, finance, human resources and payroll. We had already used applications from Microsoft technology stack, including Office, SharePoint and Exchange, that’s why Microsoft Dynamics was a natural choice when it came to implementation of ERP system.

It was also extremely important that our implementation partner – XPLUS SA, already had vast experience in implementing Microsoft Dynamics in the construction industry. Thanks to that, we could benefit from their expert knowledge and ready solutions. “

Rafał Gliński

Head of ERP Development and Maintenance Department

“Congratulations on winning the Inner Circle Award for Microsoft Dynamics! As an Inner Circle member, XPLUS is a part of an elite group of our most strategic Microsoft Dynamics partner from around the globe.”

Ron Huddleston

CVP, Microsoft Dynamics Partner Strategy & Ecosystem

OUR OFFER

Support services and SLAs

Choose our basic support service and enhance it with additional options that increase the level of commitment on our part to secure your business continuity.

OUR MAINTENANCE PACKAGES

Our support service packages to provide day-to-day assistance

You can choose from three support options depending on the level of protection and security you require for your business

Are you interested in our support services?

Learn more

VALUE-ADDED SERVICES

Selection of standalone services going beyond standard maintanance

An ever-growing catalog of services available independently of maintenance packages, to support IT and business related processes in Microsoft Dynamics AX/365 FSCM in areas such as warehouse, general ledger, production, and other.

Are you interested in our additional services?

Learn more

THE MAIN DIFFERENCE BETWEEN THE SERVICE PACKAGES

is the expected reaction time to start problem diagnosis and the time to provide a workaround or target solution

X+ Care

Reliable support

Assistance in planned development and incidents in a process with standard priority.

X+ Care Professional

Uninterrupted operations

Increased priority for incident handling with SLA for events affecting crucial business processes.

X+ Care Excellence

Business continuity

Handling critical outages with highest priority and time and precise SLA with commitment to implement workaround solutions.

X+ care

Reliable support

X+ care professional

No interruptions

X+ care excellence

Business continuity

Standard maintenance service
(without SLA)

Submission of priority 3 incident

Request for development or maintenance services with priority 4

Request handling outside standard business hours

Possibility to convert any registered request into an emergency request

SLA to secure the continuity of key business processes

Priority 1 incident submission

Priority 2 incident submission

Stand-by

Availability of experts in predefined domains outside of regular working hours.

Incident submission

Value-added services

Value-added service request in priority 4

Requests handling outside standard business hours

Choose Plan

Choose Plan

Choose Plan

THIS IS HOW WE DEFINED EVENT PRIORITIES

to differentiate our response time and schedule our support team work

Priority 1

critical companywide outage affecting all users

Priority 2

crucial processes failure with more than 25% users affected (tbc)

Priority 3

regular incidents or development work to be handled on a non-critical basis

Priority 4

development and maintenance services as agreed for specific projects

Value-added services

Value-added services - beyond the commonly understood technical support

Building on our experience in diverse customer projects, on top of a number of service products to support your IT department, we developed a comprehensive catalog of services to help you work with Microsoft Dynamics AX/365 FSCM to support key business areas such as finance, warehouse management or manufacturing. You are always free to choose only those that will benefit your organization.

IT administration

Configuration and security audit

Verification of access rights to functions and data, performance/system configuration audit, license management, and optimization

Design & implementation

Certification of ERP compliance with the Customs Office guidelines

Release & environment management

Monitoring and maximizing performance of Microsoft Dynamics AX/365 FSCM environments advanced release management support, test environment management (GDPR compliant, executive automats testing), monitoring and maintenance of on premise environments

Maintenance

Analysis the causes of inventory transactions blocking, cleaning and archiving database tables, user access right management, data base application and components administration, Automatic Monitoring Center

Application development and maintenance

Global Template maintenance

One Version maintenance

One Version Updates, Access to "What's new" service.

Process automation and optimization

Executive Automats: support in application development, test automation (scripting)

General consulting

Consulting services

Assessment of robotics potential in client organization (workshop and methodology)

Professional support in business processes

Finance

Certification of ERP compliance with the Customs Office guidelines

PDP: Open Fixed Assets Books without financial dimension and postings, settlement process of of SG&A costs

Production costs accounting process

Inventory count and stock closing process

Controlling

Support in interpretation of financial data and reports, data preparation for cash flow statement, annual budgeting process

Purchases and sales

Support in demand forecasting for budgeting process, reporting and reviewing the status of requisitions and purchase orders, status review and reporting of sales orders

Debt collection

Support in collection of system data for debt collection process, receivables aging process

Production

Production closing, production costing, valuation of manufacturing-in-progress, support in the process of reviewing the status of production orders, production resources preparation and setting production plans for future periods

Warehouse

Support in warehouse inventory process, reporting and analysis of inventory transactions, inventory count, inventory value, reconciliation of inventory to general ledger

BENEFITS

Check what you can gain applying Support Services, SLAs or added value services

Competent team

We are a team of professionals specializing in Microsoft Dynamics 365 FSCM implementation and support with 200,000 consulting hours per year with numerous renown national and international clients.

Unique tools and methodology

We deploy and utilize our proprietary tools for test automation, access management, data protection and anonymization

Proactive approach

We empower the new platform with an automated regression testing framework to let businesses benefit from Microsoft Dynamics 365 One Version policy.

Professional consulting

You will get advice on how to optimize your entire ecosystem (infrastructure, operating system and applications) to reduce workload, tweak processing and prevent underperformance or downtime leading to business disruption.

Built on our multi-year experience.

Customers’ most sought-after value-added business problem-solving support services, developed across hundreds of projects

Proactive incidents prevention

Use our Preventive Diagnostics and Care services to monitor selected system components in order to act in advance before any failures occur

Reduce workload of your IT team

Our method supports large companies via Hybrid upgrade and iterative upgrade process to mitigate risks related to the Big Bang approach.

CONFIGURE YOUR OFFER NOW

Value-added services to support business processes tailored to your company’s needs

Try the online value-added services configurator, answer a few questions and find out how we can support your organization in working with Microsoft Dynamics AX/365 FSCM to support crucial business areas and optimize platform performance.

PROBLEMS TO FIX OR TWEAKS TO MAKE?

Instant audit your Microsoft Dynamics AX/365 FSCM

Evaluate the performance of your system! Answer a few questions and we’ll provide you with an instant assessment of your system.

Upon completion, you can book a free two-hour consultation with one of our experts.

Choose your areas of interest:

Finance

Supply Chain

Production

Data consistency

Fixed assets

Payments

Master planning

Don’t give up! There are not many questions left.
And you will get your individual offer.

Are you able generate mandatory reports (Balance Sheet, Income Statement) ad-hoc and near real time with direct online access for all decision makers?

Tak

Nie

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Get the summary

To receive a summary of the configured offer, please complete the questionnaire

Any futher questions?
please contact us!

This quick survey, however, cannot cover all performance issues or potential fixes.
You can always provide your contact information and our consultant will get in touch with you to answer your questions or discuss your ideas.

Microsoft Dynamics AX/365 FSCM Business Process Performance Advisor

If you want to learn which processes in your department are the heaviest, use our process optimization service with our Executive Explorer tool to find this out. Begin optimization to obtain a financial yield. Executive Explorer is the source of an objective truth about user actions in Dynamics AX/365 FSCM.

Free trial

Book a call

END-TO-END SERVICE

Let Machine Learning and our expertise walk you through business process optimization

By implementing Executive Explorer with our support, you can collect information about every click as well as all the user actions in the system. We will help you pass the entire data stream to the Big Data Analysis Engine. The Big Data Analysis Engine uses unique algorithms to automatically find the processes we can help you reorganize and optimize. The results of this are presented in the web interface and in the form of advanced business analyses allowing us to arrive at valuable conclusions.

IMPLEMENTATION

Process mining is a complex endeavor. But if you have the right tools, it becomes simple. At XPLUS we’re at your disposal to implement Executive Explorer dedicated to Microsoft Dynamics AX/365. We’ve written this app and so we know it inside out. Plus, we’ve had several implementations with worldwide clients. This guarantees a smooth rollout with a customized app and a well configured system to serve you best. Within days.

DATA ANALYSIS WITH REPORTS

Missing the know-how? Don’t know where to start? We do, so let us get the job done. We know how to find our way around the data jungle. And yes, there’s lots of data to analyze. On our team, we have people who can plan and optimize the work as well as train your resources, so that the whole process becomes manageable. Let us analyze the processes for you and generate reports useful in the next steps.

RECOMMENDATIONS

Once you have 360 visibility, it’s time to draw conclusions to see where there is potential for improvement. Having explored the business processes together with their costs, you can translate this knowledge into concrete activities leading to transformation. Here we’re looking to save both time and money. But not only. Once you eliminate or reduce monotonous and repetitive tasks, you can reallocate your resources better. Work becomes more attractive for your team and what you obtain in the long run is business process streamlining in the making. Your organization becomes a tech-savvy trendsetter while the intellectual potential is used where needed more.

IMPLEMENTATION OF RECOMMENDATIONS

What’s the next step once you’ve fully implemented Executive Explorer, analyzed all the necessary data, generated extensive reports, and have arrived at recommendations? Take Microsoft Dynamics AX/365 with Executive Explorer a step further. Our data scientists, consultants, and business architects are at your service. Together we can continue the transformation, keeping an eye on the fast-paced business environment with a proactive rather than reactive approach.

Discover how we can support you in optimizing your business processes.

Thanks to our service using the Executive Explorer tool, we will help you find the critical points within your business processes.

Clear bottlenecks and streamline your operations

Discover how heavy each process is in reality

Reallocate resources to maximize efficiency

Implemented by

“We have started cooperation with XPLUS in 2006 with implementation of the Integrated IT System based on Microsoft Dynamics AX including project management, finance, HR and logistics modules.

Mariusz Sawoniewski

Vice President, Finance Director, UNIBEP SA

Jean-François Neuville

Head of Dynamics AX Competence Centre

Rafał Gliński

Head of ERP Development and Maintenance Department

Ron Huddleston

CVP, Microsoft Dynamics Partner Strategy & Ecosystem

We are proficient in solving complex tasks and challenges.

Our goal is an efficient response to unique customer’s needs. Implementation and development of solutions tailored to the specifics of multinational dispersed organizations is our field of expertise. We will be happy to serve your business.

Let’s talk

If you would like to discuss your needs concerning Microsoft Dynamics AX/365 FSCM, please fill in the form below.

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XPLUS S.A.

Pulawska 435A, 02-801 Warsaw

(USA) T: +1 315 621 3093

(UK) T: +44 20 3755 7486

(FI) T: +358 2 36105402

(APAC) T: +61 3 8595 6642

(PL) T: +48 22 162 18 09

(DACH) T: 49 89 541996916

VAT: 521-346-31-69

Initial capital: PLN 696,468.04, fully paid.

KRS: 0000296278

Warsaw Regional Court

XIII Commercial Division of the National Court Register