Unify your retail operations with Dynamics 365 Commerce
Create comprehensive, end-to-end retail experiences with Dynamics 365 Commerce. XPLUS are your trusted experts for configuring Dynamics 365 Commerce to your business’s approach.
One retail platform
Smarter inventory
Operational clarity
The Problem
Disconnected retail harms sales
If you rely on a wide range of apps and software for sales, customer service, eCommerce, marketing, and inventory management, it’s highly likely you’re missing out on sales and repeat business. Lack of visibility across the entire customer journey means you cannot optimize the process and boost customer loyalty. With Dynamics 365 Commerce, you get a single platform that handles all aspects of your retail business.
Benefits
Dynamics 365 Commerce gives you a unified retail hub
With Dynamics 365 Commerce, Microsoft has built a complete suite of tools, apps, and features for every step of your customers’ journeys. From marketing to point of sale, online orders to in-store collections, aftercare and loyalty, inventory management and personalization, you get everything you need to build a world-class customer experience. And XPLUS brings you years of experience configuring the technology to the unique needs of retail businesses like yours.
More engaged customers
Dynamics 365 Commerce gives you powerful tools to engage customers, from personalized email marketing, to targeted advertising, customer service chatbots, and beyond. Our experts have years of experience setting up these solutions to transform how customers interact with your brand.
Seamless, omnichannel retail
Create a truly seamless omnichannel retail experience covering online and in-store sales, collections, deliveries, and returns. We help you configure Dynamics 365 Commerce to your processes, locations, and ambitions so you can offer customers the most personalized experience.
Use the power of AI
Dynamics 365 Commerce gives you a range of AI tools that can help your business generate more sales and boost profitability. From personalized eCommerce recommendation engines to generative AI email campaigns or chatbots, we help you roll out AI in ways that will shift the dial for your business.
Inventory management
Get real time visibility into stock levels across all locations (stores, warehouses, online) to help customers quickly determine availability. Improve the experience for customers and customer service staff with transparent data.
Make payment easier
Accept payments in multiple currencies in your different markets with the Adyen payment gateway service. However customers want to pay, wherever they are, Dynamics 365 Commerce allows you to do business with them. We securely connect your payment systems to help you grow market share.
A personalized experience
With Dynamics 365 Commerce, you can build up a 360° view of customer interactions and orders across physical and digital touchpoints. This empowers in-store staff, customer service teams and marketing departments to offer more personalised services, while remaining compliant with privacy regulations.
Resource
How to calculate ERP implementation costs
Testimonials
"We were impressed with the technology from XPLUS SA and excited to incorporate it within the ERP portfolio of Microsoft Dynamics 365 to deliver robust governance, efficient user management, and cost-effective licensing strategies for our customers."
Contact us
Your partner in all things Dynamics 365
XPLUS is the only organization to combine hands-on Dynamics 365 implementation projects with automated tools for testing, security, and observability. Contact our team to find out what we can do for you.
