Services
Support by XPLUS for Dynamics 365
Our team of dedicated Microsoft Dynamics 365 experts handles automated testing, continuous system monitoring, and license optimization – so you don’t have to. With XPLUS, you get a dedicated partnership built on honesty, expertise, and a genuine passion for helping you achieve your goals.
Guaranteed response SLA
Reduce licensing costs
Features and benefits
Dynamics 365 support that you just can’t get elsewhere
We combine the unique experience of our team with our own automated tools for process mining, automated testing, and Dynamics 365 security. This gives us a unique ability to reduce your costs and maintain the stability of your vital ERP system.
Guaranteed response times
All premium support customers have clear, measurable response times based on defined Service Level Agreements (SLAs). You can rely on us to maintain your business-critical systems.
One step ahead
Our team monitors your Dynamics 365 system performance to identify issues, slowdowns, or bottlenecks. This helps to identify issues before they lead to downtime, helping to keep operations stable, fast, and reliable.
Cut licensing costs
We make your Dynamics 365 environment leaner and more cost-effective. Through smart access management and granular license optimization, we help our clients save up to 30% on Dynamics 365 costs.
A path to business autonomy
No other Dynamics 365 implementation or support partner offers automated tools that can self-monitor, self-optimize, and handle routine operations. This gives your team the space to focus on strategy, not maintenance.
Ensure business continuity
We use our unique tools and expertise to ensure the stability of your systems and minimize downtime, alongside a robust SLA-driven support guarantee. This means we can quickly diagnose and resolve issues before they hit your bottom line.
Turn insight into action
By analyzing Dynamics 365 system usage patterns, our team identifies user issues, inefficiencies, delays, and unused processes. We also proactively suggest new opportunities for automation, ensuring you’re always getting the most out of your critical business processes.
Why XPLUS
Experts in Dynamics 365
XPLUS combines implementation projects, Dynamics 365 support, and automated tools for testing, performance, and security. Our team uses this expertise to offer a genuine partnership to our customers, so you can get the absolute most out of your ERP.
Proven expertise
Our team of 400+ experts has over 23 years’ experience optimizing ERP environments like yours. This makes us one of the world’s leading suppliers of Microsoft Dynamics 365 implementation services.
A genuinely unique approach
No other Dynamics 365 consultancy combines hands-on implementation projects with automated tools for testing and process mining. This gives us a unique ability to help you reduce costs, accelerate processes, and improve system performance.
A human-led partnership
We pride ourselves on being a trusted, attentive, and fair partner for Microsoft Dynamics 365 support. It’s about more than just business: It’s about knowing what we talk about, meaning what we say, and actually delivering on it.
Implementation experts
XPLUS has delivered over 100,000 consultancy hours total across more than 300 implementation projects. This means our support team understands the problems your organization is facing in granular detail – because we’ve solved them ourselves.
How it works
Effective Dynamics 365 support in 5 stages
Over 11 years, our team of 400+ Dynamics 365 specialists has developed a robust and watertight process to support Dynamics 365 organizations like yours. To do that, we take the time to understand your business, what drives you, and what’s holding you back. Here’s how it works:
1. Meeting the team
We’ll assign you a dedicated team of Dynamics 365 experts to monitor your system and be your point of contact. This human touch is at the heart of our approach. Then, we’ll define our SLA resolution time, so you always know what to expect – and when.
2. Understanding your goals
We’ll sit down with your team to define the key requirements of your organization and identify the most vital business processes.
3. Building custom automations
Then, we’ll use our XPLUS products to create automated testing scripts that enable continuous performance and regression testing. This ensures the stability of your mission-critical systems after Dynamics 365 updates and product releases.
4. Staying ahead of disruption
We continuously adapt scripts based on actual usage insights and ongoing changes to your Dynamics 365 processes. We also monitor system performance issues to identify problems before they cause downtime.
5. Ongoing incident response
Should the worst happen, your team will be on hand to quickly lock down security or business continuity issues. Our goal is to get systems back online as soon as possible – whatever it takes.
Testimonials
"We were impressed with the technology from XPLUS SA and excited to incorporate it within the ERP portfolio of Microsoft Dynamics 365 to deliver robust governance, efficient user management, and cost-effective licensing strategies for our customers."
Dynamics 365 products supported:
Contact us
Your partner in all things Dynamics 365
XPLUS is the only organization to combine hands-on Dynamics 365 implementation projects with automated tools for testing, security, and discovery. Contact our team to find out what we can do for you.
